TCS has been ranked the #1 IT services provider for customer satisfaction in surveys by Whitelane Research, for six consecutive years. TCS is the largest IT service provider by revenue in the UK with roughly 18,000 employees and is a significant contributor to the UK economy and to local community initiatives across the country. We are pleased to have signed this contract with TCS, as it ensures our business keeps pace with technological developments and gives the best possible service to licensees.” Graham Robinson, General Manager of Taxi and Private Hire, TfL, said: “ An efficient and effective licensing system is paramount for any regulator overseeing taxi and private hire operations in a world city.
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We are delighted to be appointed by TfL to deliver this transformation,” commented Amit Kapur, Country Head, TCS UK and Ireland.
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The new TCS-designed technology system will meet TfL’s key objectives, enhance customer experience and enable future requirements including connected, shared, electric, autonomous vehicle registrations. “ TfL is the foremost transportation authority in the world with its innovative approach to managing urban transportation with the use of technology and data. As part of the change management, TCS will conduct in-depth training as part of the onboarding process. The new system will be flexible and extensible to comply with evolving policy requirements and legislation. Further, with data hosted on AWS cloud, the new solution will be scalable to accommodate future growth, and resilient so customers don’t face outages during operational hours. This digital shift by design, will encourage a self-service approach among licensees. Streamlined workflows link the user-friendly front-end interfaces with back-end activities such as bookings, personal detail processing and vehicle inspections. The system will include an on-demand data and records management system that will enhance user experience by offering services like licensing payments and refunds to vehicle operators and owners through digital channels. TCS will design and launch the new system using its DigiGOV™ framework for rapid digital transformation. Over the course of the 10-year contract – which has the opportunity for a five-year extension – TCS will digitally transform taxi and private hire licensing and administration, as well as implement continuous improvements and innovation, responding to evolving industry trends and customer demands. LONDON | MUMBAI, September 09, 2021: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been selected by Transport for London (TfL) to design, implement and operate a new smart mobility system that will reimagine the administration of taxi and private hire vehicles in London.
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Private hire vehicle licence london driver#
Vehicles carrying nine or more passengersįor further information concerning these vehicles contact the West Midlands Traffic Commission at the Driver & Vehicle Standards Agency ( DVSA).London’s 115,000 Taxi and Private Hire Vehicles are Set to Benefit from a New Cloud-based Smart Mobility System Powered by Tata Consultancy Services’ DigiGOV™ Framework.Our Taxi Licensing Office is not responsible for licensing the following vehicles: Companies who take bookings for Hackney Carriage Vehicles do not have to be licensed unless they also take bookings for Private Hire Vehicles.
Private hire vehicle licence london drivers#
We are also responsible for licensing the drivers of these vehicles and operators of Private Hire Vehicles who work within the city boundary named as follows: Novelty vehicles including fire engines and extended limousines. Saloon and estate cars, and people carriers which are chauffeur driven but cannot ply for hire in the street or at taxi ranks and must be pre-booked via a Private Hire Operator. London style black cabs known as taxis which are chauffeur driven hire vehicles that can ply for hire, be flagged down or hired at a taxi rank. We are responsible for licensing the following vehicles carrying up to and including eight passengers (excluding Wedding and Funeral Cars as these vehicles are not required to be licensed as a Hackney Carriage or Private Hire Vehicle). The purpose of licensing is to ensure the safety of the public by ensuring that drivers are fit and proper and that the vehicles they drive are safe, suitable and reliable.